Most orders ship with USPS Ground. Deliveries within the United States typically take approximately 2 to 14 days after shipment, although carrier transit times vary and delays may occur.
Orders of $75 or more ship free within the contiguous United States. Orders below $75 have shipping calculated at checkout.
For California, Oregon, Washington, and U.S. territories, shipping is calculated at checkout. The rate and available shipping options are displayed before purchase.
Orders are typically processed within 1 to 3 business days. Orders placed Sunday through Thursday often ship the following business day. Friday and Saturday orders typically ship Monday, subject to carrier schedules, holidays, and order volume.
If we cannot ship within the stated period, we will contact you regarding a revised shipping date or the option to cancel and receive an applicable refund.
A tracking number is sent by email when an order ships. If your order has not arrived, including when the carrier's tracking shows "delivered," please contact us promptly. We will review available tracking and carrier information and work toward an appropriate resolution. A delivered scan does not automatically mean your claim is denied.
You may request a return of an unused, unopened product in its original packaging within 14 calendar days of delivery. For hygiene reasons, opened or used products cannot be returned solely because of a scent or product preference. At our discretion, we may offer a one-time goodwill store credit for an opened product due to scent preference. It is not guaranteed.
Samples are final sale for preference-based returns. If an order arrives damaged, defective, or incorrect, contact us promptly. We will arrange an appropriate replacement or refund without additional cost. Ordinary change-of-mind return shipping is the customer's responsibility. Original shipping costs generally are not refundable for these voluntary returns.
Please read our complete Refund Policy for eligibility, instructions, exceptions, refund processing, and applicable customer rights, or contact us for assistance.
Oak City Beard Company is committed to quality, affordability, and customer care.
Very friendly and reasonable staff that produces extraordinary scents!
I use this for my main cologne and piggyback off the various fragrance from Oak City's other products. I appreciate the unique aroma of Iso E Super and would recommend everyone give it a try. Very satisfied.
Great product, keeps my beard moisturized and tames some of the crazy hairs. Great tropical type scent.
